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Cancellation / Change / Return Policy

Cancellation / Change of order

Cancellation /change of order will be considered if we receive the inquiry before 12 pm (MYT) of the next day purchase order date (PO). Please note that we cannot accept cancellations or changes after that. Please have your order number ready when you contact us.

Oriental Motor products are Just-In-Time (JIT) manufactured, and are delivered from our Japan manufacturing facilities upon receiving your order hence due to logistical arrangements, we cannot accept cancellations once you have placed your order after the preparation period.

We seek your understanding about it.

Please contact us at +60-3-22875778 to cancel or change your order.

About replacement / Return

In the unlikely event that the product has an initial defect, is damaged during delivery, or a product different from the ordered product is delivered, we will replace it with a non-defective product. (Shipping fee will be borne by us)

In case of defects in the product, we will only replace it with a substitute product. In addition, the shipping fee for returned goods due to customer's convenience will be borne by the customer.

Please note that we cannot accept returns or exchanges in the following cases.
・ Products that have been assembled and used once
・ Only some returns and exchanges when purchasing set products
・ Products that have been scratched or damaged due to the customer's responsibility
・ Products that have been delivered for more than 3 days

Please contact +60-3-22875778 for replacement / return consultation.

Oriental Motor (Malaysia) Sdn. Bhd.
Customer Support Centre
A-13-1, North Point Offices, Mid Valley City, No. 1, Medan Syed Putra Utara, 59200 Kuala Lumpur, Malaysia.

Revised 9 September 2021