Inspection and Repair/Product Warranty
Inspection and Repair
If a product you have purchased experiences failure or other issues, please use our inspection and repair service. Inspections are performed free of charge. If you wish to have the product repaired, we will respond to let you know whether repair is possible or not.
Before Your Request
Please use our support information.
Inspection and Repair Request Process
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① Contact Oriental Motor
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② Customer
The inspection is free of charge. Please send the "actual product" to the Oriental Motor office.
Shipping costs will be borne by the customer.
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③ Oriental Motor
Once the item arrives, we will notify you (Estimated within 3 days).
If the repair is free of charge, we will contact you for the free replacement information.
If the repair requires payment, we will contact you with an estimated repair cost and payment instructions.
※Subjected to case by case basis. If you need further assistance, please feel free to contact us.
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④ Customer
Please contact us with your response to the initial report.
If you agree to the repair charges, we will proceed once we receive your confirmation.
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⑤ Oriental Motor
We will return the repaired or inspected product to you.
Shipping costs will be borne by Oriental Motor
Delivery Address For Actual Item
Oriental Motor (Malaysia) Sdn Bhd
A-13-1, North Point Offices, Mid Valley City,
No.1 Medan Syed Putra Utara, 59200 Kuala Lumpur.
Tel: +603-2287 5778
Estimated Inspection and Repair Period
It will take about one week after we receive your item. It may take longer depending on the condition of the item.
Product Warranty
Refer to Important Information Prior to Selecting a Product for information on product warranty.