Online Support

Please feel free to contact us about any issues. Consultations are available from anywhere in the country via your PC or smartphone. We hope you will take advantage of our online consultation services, which are available for a variety of situations.

What You Can Do during an Online Consultation

  1. Can discuss while viewing the same screen
    Selecting products based on customers’ blueprints
    Use screen sharing to support data setup during equipment startup
  2. Check the actual product without having to visit the site
  3. Contact us from the site where the trouble is occurring
    Confirmation of the site's operating environment
Employee filming equipment online
Employee explaining the showroom online

Testimonials from Customers who Have Used Our Online Consultation Service

  • Clip art of person in work clothes

    Customer Testimonial 1
    When starting up the equipment, we could not set up the data properly, and the equipment did not move as expected. We were able to solve the problem immediately thanks to sharing our screening online to receive advice while looking at the data settings.

    Customer Testimonial 2
    When a problem occurred, we were able to connect online from the site, which allowed us to resolve the problem immediately without having to coordinate a day for a site visit.

  • Clip art of person in suit

    Customer Testimonial 3
    While staff explained how to use the motor, we even heard about data setting methods and how to utilize features. Unlike over the phone, I felt comfortable because I could see and talk with them face to face.

How to Use the Service

Process after Application

  • Illustration of the computer you are inquiring about

    Fill in the required fields on the inquiry form

  • Illustration of dialogue via email or phone

    A representative contacts you to schedule an appointment

  • Illustration of a person having an online meeting

    Start the online consultation from the link to the online meeting
    Online consultation begins

  • To use this service, you must log in or register as a new member.

Fields to Fill in on the Inquiry Form

  • Online consultation request
  • What you would like to discuss (specific products and series you would like to see, etc.)
  • Preferred date and time (1st or 2nd choice)
  • Web conferencing tool of your choice

Available Web Conference Tools

Teams, Zoom, FaceTime, etc. (Please contact us about other tools)

Opening Hours

Weekdays 9:00-17:00 (except Saturdays, Sundays, national holidays, and other designated company holidays)